Why Telecommunication Companies Need Rugged Laptop?


Today’s telecommunications industry requires a good end-to-end connectivity among dispersed infrastructure assets, global distribution networks and customers’ devices. The telecom companies are required to deliver high quality and secured services across television, Internet or telephony technologies, 24 hours a day and 365 days a year. However, presently the global telecom industry is facing some concerns in terms of spectrum crunch, quality of services and intense competition among players. To become the top leader in the telecom sector, companies need to improve customer satisfaction and quality of services. There are two key areas to ensure that – communication and speed. Ruggedized laptops or tablets can become a valuable tool for telecom companies in streamlining their operations, ensuring quality service, automating processes and maximizing resources.

Some of the features of rugged laptops or ruggedized tablets:

• They are designed for high and low temperature exposure, vibration, drop, shock, dust and water resistance.
• They provide secure connectivity for real-time communication.
• They have all-light readable display for indoor and outdoor use.
• Some devices have wireless barcode scanning feature and RFID reading facility.
• They possess color cameras and even card reader option for payment at the point of transaction.
• They have smartcard reader, fingerprint reader and additional LAN, Serial, HDMI, SD-XC and VGA ports.

Here’s how detachable ruggedized laptops or military grade tablets can help the telecommunication industry:

Rugged tablets can address telecommunications scenarios that cannot be solved by other forms of technology. They allow field service professionals to digitally capture critical information in the field without having to write on paper and then upload it on to a system.

Most advanced rugged laptops have built-in 4G LTE, Wi-Fi, and Bluetooth 4.0 technologies. These features enable service professionals to do real-time situational analysis for fast on-site diagnostics and service restoration during outages, customer support requests or network traffic problems.

Telecom industry workers face difficult situations during on-field or on-site works such as extreme operating environments, tight schedules and real-time communication. A rugged tablet can be an economical way to manage field personnel, track customer orders, mobilize sales and ensure the delivery of necessary equipment while providing real-time information at every step of the way.

Rugged laptops provide the long-term, reliable computing platform that telecom providers need during maintenance of existing facilities, testing of the network, to provide better customer service and technical support, data collection & remote reporting.

Majority of telecommunication providers across the world have now started using tough mobile technology. A rugged laptop or rugged tablet makes it easier for telecom employees to keep up with the job, such as improving training, service and customer satisfaction while increasing productivity and efficiency.

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